1. Introduction
Kendes Management LLC ("Kendes," "we," "our," or "us") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact our company, inquire about rental properties, or use services provided by Kendes.
Kendes provides residential property management services in Ohio, with plans to expand into New Jersey.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal and Contact Information
- Full name
- Email address
- Telephone number
- Mailing or residential address
- Information submitted through contact and inquiry forms
Rental and Property Information
When relevant to our services, we may process rental inquiries, application details, property preferences, lease-related information, maintenance requests, and communications regarding managed properties.
Technical Information
When you visit our website, certain information may be collected automatically, including IP address, browser type, device information, pages visited, referring website, and website interaction data.
Payment Information
Resident payments may be processed through TenantCloud or other authorized payment providers. Payment information entered directly into third-party payment platforms is governed by those providers' applicable privacy and security practices.
3. How We Use Information
We use information as reasonably necessary to:
- Respond to questions and service inquiries
- Communicate with residents, applicants, and property owners
- Coordinate leasing and property management services
- Process and administer rental inquiries
- Facilitate maintenance coordination
- Maintain property and resident records
- Improve website performance and functionality
- Protect against fraud and unauthorized activity
- Comply with applicable legal obligations
We may also send business-related updates or communications where permitted by law. Recipients may request to stop receiving optional marketing communications.
4. TenantCloud and Third-Party Services
Kendes uses TenantCloud as a third-party platform for certain resident and property management functions.
When you select a TenantCloud link on our website, you may be redirected to TenantCloud, where you can access available features such as rent payments, maintenance requests, lease documents, and resident communications.
TenantCloud maintains its own privacy practices and terms of service.
Other authorized service providers may assist with website hosting, analytics, communications, maintenance coordination, and business operations.
We encourage users to review the privacy policies of third-party platforms before submitting information.
7. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or loss.
However, no website, electronic transmission, or information storage system can be guaranteed completely secure.
We respond to security incidents and provide notifications where required by applicable law.
8. Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this Policy, administer business relationships, comply with legal obligations, resolve disputes, and maintain appropriate business records.
Retention periods may vary depending on the type of information and applicable requirements.
9. Your Privacy Choices
You may contact us to:
- Request information about personal data we maintain
- Request correction of inaccurate information
- Request deletion of information, subject to applicable legal and operational requirements
- Ask questions about our privacy practices
- Opt out of optional marketing communications
We may need to verify your identity before processing certain requests.
10. Children's Privacy
Our website is intended for individuals seeking property management, rental housing, or related services and is not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 through the website.
If you believe a child has submitted personal information to us without appropriate authorization, please contact us.
11. External Websites
Our website may contain links to third-party websites, including TenantCloud.
We are not responsible for the privacy policies, security practices, or content of independently operated third-party websites.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, technological, or legal changes.
The revised version will be posted on this page with an updated effective date.
13. Contact Us
For privacy questions or requests, contact:
- Phone
- (614) 721-7565